Terms & Conditions

1. Introduction

By using the NOE Suites website, making a direct reservation or staying at NOE Suites, you agree to the terms that apply to the relevant service. Rate-specific conditions shown during booking and included in the booking confirmation also form part of the agreement.

Where a reservation is made through Booking.com, Airbnb or another third-party platform, the booking, payment, amendment and cancellation conditions accepted through that platform also apply. NOE Suites property rules and stay-related conditions continue to apply where relevant.

Nothing in these Terms & Conditions limits any right or protection that cannot lawfully be excluded under Cyprus law or other applicable law.

2. Website Use

The website is provided to give information about NOE Suites, allow visitors to check availability, make direct reservations and contact NOE Suites.

Visitors must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, submit false information or use the website for unlawful, fraudulent or abusive purposes.

NOE Suites aims to keep website information accurate and current, but availability, pricing, services and operational details may change. The booking summary and confirmation govern rate-specific information at the time of booking.

The website may link to third-party platforms or services. NOE Suites is not responsible for the content, availability or independent privacy practices of those third parties, except where responsibility cannot lawfully be excluded.

3. Booking and Payment

Direct reservations made through the NOE Suites website are processed through a secure online booking engine. Availability, prices, occupancy limits, payment requirements and cancellation conditions are displayed during booking and form part of the conditions accepted by the guest.

Rates made available for direct booking may be non-refundable or may carry other conditions displayed during the booking process. Guests should review the selected rate carefully before confirming their reservation.

A valid payment card is required to complete a direct booking. For the currently available non-refundable rate, the full booking amount is charged automatically when the reservation is confirmed.

All direct-booking prices include VAT and applicable mandatory charges. Breakfast is included with direct bookings unless the booking summary expressly states otherwise. Optional products or services selected during booking are added to the total shown before confirmation.

A reservation is confirmed when the guest receives the booking confirmation issued through the online booking system.

4. Cancellations, No-shows and Refunds

The cancellation conditions applicable to a reservation are displayed before booking and included in the booking confirmation.

The non-refundable direct-booking rate currently offered by NOE Suites is charged in full when the reservation is confirmed. If the guest cancels after confirmation, the booking price, including any products or extras covered by the selected conditions, is not refundable except where a refund is required under applicable law.

Failure to arrive does not automatically create a right to a refund. Any charge or refund will be determined by the selected rate conditions and applicable law.

Bookings made through a third-party platform must normally be cancelled or amended through that platform and remain subject to the conditions accepted there.

5. Amendments, Name Changes and Early Departure

Requests to amend a direct booking, including requests to change stay dates, should be submitted through the Contact Us page as early as possible.

Amendments are subject to availability, the selected rate conditions and any difference in price. A requested amendment is not confirmed until written confirmation is issued by NOE Suites or through the online booking system.

Non-refundable reservations may be amended only at the discretion of NOE Suites. Approval of one amendment does not create a general right to amend or cancel another non-refundable booking.

Requests to change the lead guest's name are subject to verification and approval. NOE Suites or the online booking system may require confirmation from the original booker, updated identification, payment information or additional verification.

If a guest leaves before the confirmed departure date, unused nights and services are normally non-refundable. Exceptional circumstances may be considered individually, but any refund, credit or alternative arrangement remains at the discretion of NOE Suites except where required by law.

Illness, transport disruption, adverse weather and other circumstances affecting the guest's journey do not automatically create a right to a refund. Guests are encouraged to consider suitable travel insurance covering cancellation, illness, travel disruption and other unforeseen circumstances.

Nothing in these terms limits or removes any rights a guest may have where NOE Suites cancels the reservation, cannot provide the booked accommodation, or fails to provide the stay in accordance with the confirmed booking and applicable law. In such cases, NOE Suites will contact the guest as soon as reasonably possible and provide an appropriate remedy, which may include an alternative arrangement, credit or refund depending on the circumstances and the guest's legal rights.

6. Arrival, Departure and Property Access

Check-in is available from 14:00, and check-out must be completed by 11:00, unless a different time has been confirmed in writing.

Online check-in instructions are normally emailed approximately 48 hours before arrival. Guests are asked to complete the required registration information and may be required to upload a valid identification document through the secure online system.

After the required check-in information is completed, the guest's personal access PIN is sent at the agreed check-in time. The PIN provides access to the property entrance and allocated suite throughout the confirmed stay.

Guests are responsible for keeping the PIN secure and must not share it with anyone who is not included in the reservation. Guests must notify NOE Suites promptly if they believe their PIN has been disclosed, misused or compromised.

Guests who have not completed online check-in will be asked to provide the required registration information and identification at the Guest Assistance Point. Access may be delayed until the required process is complete.

Online check-out instructions are normally emailed approximately 18 hours before departure. Guests must complete the required online check-out steps and settle any outstanding balance.

Early check-in and late check-out may be requested through the Contact Us page. Requests are subject to availability, are not guaranteed and may involve an additional charge.

The Guest Assistance Point is available for arrival, departure and general support. It should not be interpreted as a continuously staffed hotel reception.

7. Occupancy, Children, Visitors and Guest Conduct

Each suite accommodates a maximum of four guests, including children and infants. The sleeping arrangement consists of one double bed on the upper level and one double sofa bed in the living area. Children of all ages are welcome.

The person making or leading the reservation must be at least 18 years old and is responsible for the booking, accompanying guests, approved visitors and compliance with these Terms & Conditions.

Only guests included in the confirmed reservation may stay overnight. The total number of occupants must not exceed the permitted suite occupancy.

Visitors to a suite require prior approval from NOE Suites. Visitor details may be requested, and permission may be refused or withdrawn for reasons including safety, security, privacy, occupancy control or the comfort of other guests.

Visitors may use the swimming pool only with prior approval, subject to available space and at the discretion of NOE Suites. A visitor fee may apply. Approved visitors must follow all property and pool rules and remain the responsibility of the registered guest.

Parties, events, amplified music and organised gatherings are not permitted without prior written approval. Approval may be subject to conditions including exclusive use, attendance limits, timing, safety requirements and additional charges.

Guests must keep noise at a reasonable level at all times and must not disturb other guests, neighbours or the surrounding community. Particular consideration is required between 23:00 and 07:00.

Smoking, vaping and heated-tobacco products are prohibited inside suites. Smoking is permitted only outdoors and must not create a nuisance, fire risk or damage.

Pets are not permitted unless NOE Suites is required by applicable law to accommodate a recognised assistance animal. Guests requiring an assistance animal should contact NOE Suites before booking.

8. Damage, Loss, Additional Cleaning and Prohibited Conduct

Guests must take reasonable care of the suite, its contents, shared facilities, outdoor areas and equipment made available during the stay.

The lead guest is responsible for loss, damage or excessive soiling caused deliberately or negligently by the lead guest, accompanying guests or approved visitors. NOE Suites may charge the reasonable cost of repair, replacement, specialist cleaning or restoration, supported where appropriate by photographs, invoices, quotations or other relevant evidence.

Additional cleaning charges may apply where cleaning substantially exceeds normal stay requirements, including indoor smoking or vaping, excessive staining, misuse of facilities, unauthorised animals, hazardous waste or other exceptional conditions.

Guests must promptly report damage, breakage, faults, leaks, safety concerns or malfunctions, even where the guest did not cause them.

Access is normally provided by personal PIN. Physical access cards may be requested from the Guest Assistance Point, subject to availability. The reasonable replacement or reprogramming cost may be charged if a card is lost, damaged or not returned.

Towels, bed linen, furnishings, appliances, equipment and other NOE Suites property must not be removed, exchanged between suites or taken away at departure. Missing or damaged items may be charged at their reasonable repair or replacement cost.

Guests must not move furniture, appliances or equipment between suites, shared areas or outdoor spaces without prior approval.

Candles, incense, open flames, barbecues, portable gas or electric cookers, heating appliances and other unauthorised fire or cooking equipment are prohibited inside suites. Only the kitchen appliances supplied by NOE Suites, including the installed hob and toaster, may be used.

Smoke and fire-detection equipment must not be covered, disabled, removed, tampered with or misused.

Illegal activity, threatening or abusive conduct, deliberate damage, serious safety risks, repeated unreasonable disturbance, unauthorised events or refusal to follow reasonable safety and property instructions are prohibited.

NOE Suites may terminate a stay where conduct is serious, repeated or creates a material risk to people, property, security or the peaceful enjoyment of others. Where a stay is terminated because of a serious guest breach, unused nights and services will normally be non-refundable, without limiting any right that cannot lawfully be excluded.

Commercial photography, filming, content production, product promotion, professional events or other business use requires prior written approval. Additional conditions or charges may apply.

9. Housekeeping, Maintenance and Access to Suites

Daily housekeeping is provided, normally during the morning. Where housekeeping access is permitted, towels and bed linen are changed daily.

Guests may decline housekeeping by activating the Do Not Disturb setting through the suite control or by informing NOE Suites. Where access is declined, housekeeping, towel replacement and linen replacement may not be completed that day.

When housekeeping has not been declined, authorised staff may enter an unoccupied suite to provide scheduled cleaning, linen and towel replacement, inspections reasonably connected with housekeeping and related guest services.

For non-urgent maintenance, NOE Suites will normally inform the guest before entering and will seek to minimise inconvenience.

NOE Suites may enter a suite without prior notice where reasonably necessary to respond to an emergency, suspected fire, smoke, flooding, water leakage, electrical fault, immediate safety or security risk, urgent maintenance need or reasonable concern about serious prohibited conduct.

Each suite includes a safe. Guests are encouraged to secure cash, identification documents, jewellery, electronic devices and other valuables and to ensure doors and access points are secured when leaving.

Suspected loss, theft or unauthorised access should be reported as soon as possible. NOE Suites will take reasonable care in relation to guest property but does not accept responsibility for loss or damage caused by circumstances outside its reasonable control. Nothing in this paragraph excludes liability where doing so would be prohibited by law.

10. Swimming Pool and Recreational Equipment

The swimming pool is unsupervised and no lifeguard is present. Guests use the pool at their own responsibility and must comply with displayed pool rules and reasonable safety instructions.

The swimming pool is normally available from 08:00 to 18:00. Access outside these hours is not permitted unless expressly approved. The pool may be closed or restricted for cleaning, maintenance, water treatment, weather, safety, regulatory or operational reasons.

Children and infants must be continuously and actively supervised by a responsible adult while in or around the pool.

Diving, running, rough or dangerous play, shouting, smoking, littering and behaviour likely to endanger or unreasonably disturb others are prohibited. Guests must shower before entering, use suitable swimwear and take particular care around wet, slippery or sun-heated surfaces.

Food, drinks and glass containers are prohibited in and around the pool area. Guests should use suitable non-slip footwear and are strongly advised not to swim alone.

Guests must not tamper with pool equipment, safety equipment, signs, drains, covers, lighting or water-treatment systems. Hazards, contamination, damaged equipment or accidents should be reported immediately.

Kayaks, e-bikes and related recreational equipment may be available for hire directly from NOE Suites, subject to availability, weather and operating conditions, guest suitability and approval.

A separate rental agreement, safety acknowledgement or other documentation may be required. Guests should contact the Guest Assistance Point for applicable charges, procedures and conditions.

Safety equipment, including life jackets for kayaking and helmets for cycling, is provided where applicable and must be used as instructed.

NOE Suites may refuse, postpone, suspend or terminate equipment use because of weather, sea conditions, visibility, equipment condition, age, lack of suitable supervision, intoxication, health or safety concerns, unsafe behaviour or misuse.

Guests under 18 may use kayaks, e-bikes or other hired recreational equipment only with the prior approval of a parent or legal guardian and the approval of NOE Suites. Use will be permitted only where NOE Suites is satisfied that the minor is capable of using the equipment safely and appropriate supervision arrangements are in place.

Guests must use equipment only for its intended purpose and with reasonable care. The registered guest may be charged the reasonable repair or replacement cost of equipment lost or damaged through deliberate conduct, negligence or misuse.

General instructions do not constitute professional training, guided supervision or a guarantee that an activity is suitable for a particular person.

11. Parking, Luggage Storage and Practical Services

Free public roadside parking is available beside NOE Suites. Spaces are unreserved, subject to availability and are not owned, managed or guaranteed by NOE Suites.

Complimentary luggage storage may be available before check-in or after check-out through the Guest Assistance Point, subject to available space and operational capacity. Guests should arrange this in advance where possible.

Baby cots and baby bathtubs are available free of charge on request, subject to availability. Advance requests are recommended.

Early check-in and late check-out may be available on request, subject to availability and operational requirements. These arrangements are not guaranteed and an additional charge may apply.

12. Accessibility and Suitability

Each suite has a two-level layout. The sleeping area and double bed are on the upper level and are reached by an internal staircase. There is no lift and no step-free alternative to the upper sleeping area.

The living area and bathroom are on the lower level. Entry to a suite involves one or two small steps, depending on the suite, and bathrooms are not specifically adapted for wheelchair users.

The swimming-pool area can be reached without stairs from parts of the property. However, the access route from the property entrance toward the pool includes a steep ramp and may not be suitable for every wheelchair user or person with limited mobility.

NOE Suites does not currently offer a fully accessible or wheelchair-adapted suite. Guests with limited mobility, balance concerns, difficulty using stairs, or visual, hearing, cognitive or other accessibility needs should contact NOE Suites before booking.

NOE Suites will provide available information and discuss reasonable assistance where possible, but cannot guarantee that the property, suites or facilities will meet every individual requirement.

13. Problems During the Stay, Complaints and Resolution

Guests should report any problem, fault, safety concern or service issue as soon as reasonably possible using any available contact method. For urgent matters during the stay, guests should telephone NOE Suites.

Guests must provide sufficient information and allow reasonable access and time to inspect, investigate and, where possible, resolve the issue.

Depending on the circumstances, an appropriate response may include maintenance, repair, replacement, relocation within NOE Suites, service recovery, credit or refund.

Where a guest does not report an issue during the stay despite having a reasonable opportunity to do so, this may limit the ability to investigate or provide an immediate remedy. It does not remove rights that cannot lawfully be excluded.

Concerns raised after departure may be submitted to NOE Suites management using the published contact details or Contact Us page. Guests should provide the booking reference, stay dates, a clear description and relevant supporting information as soon as reasonably possible.

Comments that do not require a remedy may be treated as suggestions for improvement. A concern involving an alleged service failure, disputed charge, loss, damage or requested remedy will be treated as a complaint.

Guests are asked to contact NOE Suites and allow a reasonable opportunity to investigate before initiating a payment dispute or chargeback. This does not prevent a guest from exercising a legal right, contacting a card issuer, reporting suspected fraud or seeking urgent assistance.

14. Privacy and Personal Data

NOE Suites processes personal data in accordance with the General Data Protection Regulation, Cyprus Law 125(I)/2018 and other applicable data-protection requirements.

Personal data may be collected when a guest or visitor makes or manages a reservation, completes registration or check-in, uploads identification, makes a payment, contacts NOE Suites, requests a service, reports an issue, uses the website or booking engine, or visits an area covered by CCTV.

Depending on the interaction, information may include names, contact details, address, nationality, booking and stay details, guest preferences, payment status, billing information, correspondence, identification and registration information, technical website data and CCTV images.

Purposes and legal bases

Personal data may be processed where necessary to:

• provide and administer accommodation, bookings, payments, check-in, access and check-out;
• respond to enquiries and provide guest assistance;
• comply with registration, accounting, tax, safety and other legal obligations;
• protect guests, visitors, staff and property;
• prevent or investigate fraud, misuse, damage or security incidents;
• maintain and improve the website and guest services;
• establish, exercise or defend legal claims;
• carry out analytics or marketing where the required consent has been provided.

The legal basis may include performance of a contract, compliance with a legal obligation, legitimate interests, protection of vital interests in an emergency or consent.

Contact enquiries

Information submitted through the Contact Us page is stored within WordPress and sent to the NOE Suites email account hosted through Microsoft 365. It is used to respond, assist with a booking or stay, retain relevant correspondence and protect legitimate business and legal interests.

Visitors should avoid submitting unnecessary sensitive information through ordinary contact forms or email.

Reservations, payments and check-in

Direct reservations, payment status, registration, online check-in, uploaded identification, arrival and departure details and related guest information are processed through secure third-party booking, property-management and payment technology.

Complete payment-card details are processed by the applicable secure payment providers and should not be submitted through ordinary contact forms or email.

Service providers and recipients

Personal data may be made available where necessary to:

• the online booking, property-management and payment provider;
• Microsoft 365 and relevant email, hosting and technical-support providers;
• WordPress website and form-service providers;
• Google Analytics and Google Tag Manager where analytics consent has been granted;
• future advertising platforms where marketing consent has been granted;
• Kestan Ltd as accountant and auditor where financial or accounting information is required;
• banks, card processors, insurers, legal advisers and professional consultants;
• police, courts, public authorities or regulators where disclosure is lawful and necessary.

Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including contractual, operational, legal, tax, accounting, security and dispute-resolution needs.

Booking, registration and identification information is retained in accordance with applicable legal obligations, operational requirements and the retention arrangements applying to the booking system.

Financial, tax and accounting records may be retained for the periods required under Cyprus law, which may extend for at least six or seven years depending on the record and legal obligation.

Data transfers

Some service providers may process personal data outside Cyprus or the European Economic Area. Where this occurs, NOE Suites relies on an applicable legal transfer mechanism and appropriate safeguards where required.

Your rights

Subject to applicable law, individuals may request access to personal data, correction, deletion, restriction, objection, portability or withdrawal of consent. A request may require identity verification.

Rights requests may be submitted using the contact details below or the Contact Us page. Individuals may also complain to the Office of the Commissioner for Personal Data Protection in Cyprus.

15. Cookies and Similar Technologies

The website uses necessary cookies to operate core functions. With the visitor's permission, it may also use analytics and marketing technologies to understand website use, measure booking journeys and improve services.

Visitors can accept all cookies, reject non-essential cookies or manage preferences through the consent banner. A persistent Cookie Settings control allows choices to be reviewed or changed later.

Analytics and marketing storage are denied by default until the applicable consent is provided.

Cookie categories

• Necessary: required for security, consent choices, website operation and essential booking functions.
• Analytics: used to measure visits, page use and booking-funnel interactions where consent is granted.
• Marketing: used for advertising measurement, remarketing or similar purposes where consent is granted.
• Functional: used where required to provide optional website or booking functionality.

Google Tag Manager and Google Analytics are configured to operate only after the relevant consent is granted. The website and Mews booking engine use the same analytics property with separate consent-controlled tags.

Future Google Ads or Meta Pixel tracking will be treated as marketing and must remain blocked until marketing consent is granted.

Withdrawing consent does not affect processing already carried out lawfully before withdrawal.

16. CCTV and Property Security

NOE Suites uses CCTV cameras in selected external and common areas to protect guests, visitors, staff and property; manage access; support health and safety; and prevent or investigate theft, damage, unauthorised entry and other security incidents.

Cameras may cover the property entrance, external access routes, corridors leading to suite entrances, the swimming-pool area and other shared or external spaces. Cameras do not monitor inside suites, bathrooms or other areas where guests would reasonably expect privacy.

Recordings are stored locally and are normally retained for approximately 14 days, after which they are automatically overwritten. The exact period may be shorter depending on system capacity and recording activity.

Relevant footage may be retained for longer where reasonably necessary to investigate an incident, respond to a complaint or insurance matter, establish or defend a legal claim, or comply with a lawful request from the police, a court or another competent authority.

Access is restricted to the NOE Suites owner and, where necessary, authorised technicians from the company responsible for installing or maintaining the system while attending the property.

Footage may be shared only where reasonably necessary and lawful, including with police, courts, insurers, legal advisers or competent authorities.

Guests and visitors may exercise applicable data-protection rights concerning footage containing their image. Requests should include sufficient information to identify the relevant date, approximate time and location. Access may be restricted where disclosure would affect another person's rights, compromise security or conflict with a legal obligation.

17. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Cyprus.

Any dispute should first be raised with NOE Suites so that a reasonable attempt can be made to resolve it. Nothing in this section prevents a consumer from using a competent consumer-protection authority, alternative dispute-resolution procedure or court where entitled to do so.